Demande d'annulation et de remboursement

Bonjour,

J'ai annulé mon abonnement l'an passé après avoir payé pour rien et cette année nous sommes encore facturé.

Je veux un remboursement complet.

MErci

Hi Mélanie,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, to cancel your subscription and request a refund for your latest invoice, open this link and fill out the form. Our team will review the refund request and will update you via email. Once the refund is approved, your plan will be switched to the Starter (Free) plan, and the refund will take 7-10 business days to be credited to the same card.

Let us know if you have any other questions.