Annuler un paiement

Bonjour, j'ai fait une demande pour obtenir le rabais pour un organisme mais le montant chargé sur la carte de crédit est celui au plein tarif. Serait-ce possible d'annuler ce paiement afin de ne charger que 50% ? Merci

Hi Julie,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.

Hi Julie,

We’ve refunded the additional amount you paid. The discounted Silver Yearly plan costs $234, so we’ve refunded $175. The refunded amount should be credited to your account within 7-10 business days.

Let us know if there's anything else we can help you with. 

THANK YOU :)