Cannot send submission using Edge

  • Houmard_info
    Demandé le 12 novembre 2024 à 10:10

    Bonjour, j'ai fait un formulaire https://form.jotform.com/242564188044358 pour inscrire des motards au TDRH 2025.

    Malheureusement sur Edge, les personnes qui remplissent le formulaire n'arrive pas à "envoyer" à la fin du formulaire et il vient un message d'erreur qui renvoi les gens à remplir des champs qu'ils ne devait pas remplir.

    Merci pour votre aide

    Meilleures salutations


    Pierre-ERic Houmard

  • Jovito Jotform Support
    Répondu le 12 novembre 2024 à 12:40

    Hi Pierre-Eric,

    Thanks for reaching out to Jotform support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

    Cannot send submission using Edge Image 1 Screenshot 20

    Can you share with us the specific fields that your user is not supposed to fill out, so we can check? You can also take a screenshot and send it to us. We’ve got a guide here that’ll show you how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.

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