Intégration Paypal : ne fonctionne pas

Bonjour,

Nos formulaires

Formulaire exclusif Pôles d'économie sociale - Formation automne 2024 - Les Arts et la Ville

https://form.jotform.com/242816300651247

Formations automne 2024 - Les Arts et la Ville - Paypal

https://form.jotform.com/242254951338257

intégrer sur notre site web, ne prend plus les paiements par paylap et par carte débit et crédit depuis peu. Lorsque nous sommes à l'étape de saisir les numéros de cartes, les cases ne sont pas accessible.

Est-ce possible de vérifier si le problème provient de votre côté ou est-ce de notre côté? Car nous avons absolument besoin des accès aux paiements pour nos inscriptions. Merci à l'avance.

Mylène

On a fait une modification sur les informations de nos tarifs et nous avons aussi inversé certains tarifs, est-ce que ceci aurait pu occasionné un bug?

Hi Mylene,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screencast below to see my results: Can you try it again and see how it goes? I have cleared your form cache to address any minor issues. If the issue persists, Try reconnecting your Payment integration. Let me show you how:

1.  In Form Builder, click on Build located at the top orange navigation bar.
2. Scroll down to Product list and click the Shopping cart icon.
3. Now, select Settings to open Product List Settings.
4. Click the Wand icon to open the Payment Integration tray.
5. Click the dropdown arrow located at the right side of Connected then click Reconnect.
6. Now continue, by clicking Connect then enter your Paypal credentials.

Give it a try and reach out again if you have any other questions.