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Eme JohanaDemandé le 30 octobre 2024 à 06:09
Bonjour
Mon compte est de nouveau suspendu, 2 fois en deux jours, alors que je ne fais que des modifications basiques de mise en page, merci de m'aider et j'espère que ça ne se reproduira plus.
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Mary Jotform SupportRépondu le 30 octobre 2024 à 06:59
Hi Eme,
Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I have forwarded your concern to the relevant team, we will get back to you with an update.
In the meantime, let us know if you have any other questions.
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EmeRépondu le 30 octobre 2024 à 07:01
Thank you, I hope for a lasting solution because I use jotform for my work and it is not possible to have my form deactivated for no reason like that, it makes you want to go to another form platform.
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Estelle Jotform ReviewerRépondu le 30 octobre 2024 à 07:31
Hi Eme,
Your account was suspended automatically by our spam detection system. I've checked it and reinstated it. You should be able to log in now.
Let us know if there is anything else we can do for you.