Le fenêtre de confirmation de la signature électronique s'ouvre en haut de l'écran.

Bonjour,

J'ai un petit questionnement concernant la disposition d'une fenêtre. Mon formulaire est quand même assez long et il contient des espaces Signature électronique. Quand l'utilisateur appui sur le bouton pour envoyer le formulaire, tout disparait.. je me suis rendu compte qu'une fenêtre de confirmation de signature électronique apparaît beaucoup plus haut sur la page, elle n'est donc pas visible par l'utilisateur et stop le processus à cet endroit. Est-ce qu'on peux changer l'emplacement d'apparition de cette fenêtre pour qu'elle soit dans le bas du formulaire et non dans le centre?

Merci beaucoup! :)

Hi Anse,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your question, I'll be needing time to move forward with a solution. I'll be replying to you shortly.

Thanks for your patience and understanding.

Hi Anse,

I checked your form, and didn't see any Sign Automation on your form, which would open a window when submitting. You can check out the screencast below:

Then, I cloned your form, and sent a test submission. But, I couldn't replicate the issue you're having, as I could be able to seamlessly send it. Check out the screencast below:

In that case, can you share with us a screen recording of what’s happening so we can understand and help you better? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.