ERR_TOO_MANY_REDIRECTS

Bonjour,

Je vous contacte car j'ai un formulaire Jotform : https://form.jotform.com/210272074821346

Je le redirige à la soumission vers https://sav.ripcurl-backoffice.eu/index.php

Cela fonctionne bien pour la France mais dès qu'on le fait en Espagne ou au Portugal j'ai l'erreur suivante :

J'ai essayé en navigation privée sur un ordinateur en Espagne, même erreur.

Est-ce que cela peut venir du formulaire ou Jotform directement ? Comment vider les cookies de Jotform à chaque soumission ou en une fois ?

Vous pouvez me répondre en anglais.
Merci pour votre aide,

Hi mathieudubroca,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have cloned your form and tested it on my end, and I was able to replicate it. This issue usually occurs when there are Issues with third-party services, Bad HTTPS settings, and Bad server settings. You might want to check this article for more information about ERR_TOO_MANY_REDIRECTS.

Give it a try and let us know how it goes.

Hi Christopher,

So for you it wouldn't come from Jotform but from my server configuration which contains the index.php page?

Thanks,

Hi mathieudubroca,

That is correct, since I was able to replicate the issue when using the link https://sav.ripcurl-backoffice.eu/index.php on any form but was unable to replicate it when using a different link on the same forms that encountered the issue.

Let us know if there’s anything else we can help you with.

Thanks, for your feedback.

Where do you think the problem with the country could come from? In France it works well but not in other countries.

I don't see any solutions in the link you sent me.
Thanks,

Hi mathieudubroca,

The link that I have provided mentioned clearing browser, site, and server cache. Another possible reason is your website HTTPS Settings. I would suggest reaching out to your website admin to review the settings.

Reach out again if you have any other questions.