Compte Suspendue

Bonjour,

Pourriez vous reactiver mon compte qui a ete suspendue et eventuellement effacer ce qui gene dans le formulaire

merci de votre aide

Hi Sarah,

Thank you for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. Your account was suspended because you’ve got a form named Inscription site web that’s breaking our Terms of Use by collecting login credentials.

I've deleted the offending fields and reactivated your account. You should be able to log in now.

Reach out again if you need any other help.

Merci 
maintenant j'ai ce message qui apparait:
Update your password
To keep your account protected, you need to update your password. Please follow the instructions we’ve sent to sarah@mailo.cat.
et impossible de modifier mon mot de passe ?
De : Jotform <noreply>
À : sarah@mailo.cat
Sujet : Re: Compte Suspendue
Date : 06/10/2024 17:22:40 Europe/Paris
 




There’s a new response on your question:
Compte Suspendue



 
 

Hi Sarah,
Thank you for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question. Your account was suspended because you’ve got a form named Inscription site web that’s breaking our Terms of Use by collecting login credentials.
I've deleted the offending fields and reactivated your account. You should be able to log in now.
Reach out again if you need any other help.


 
 


Answered by
Mafe_M



View this thread




 

 
4 Embarcadero Center, Suite 780, San Francisco CA 94111

 
24/7 Support

Unsubscribe Thread



 
</noreply>...

Hi Sarah,

If you can, take a screenshot of the email you have received. Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.