Transfert de formulaire

  • Lina_Campagne
    Demandé le 4 octobre 2024 à 04:09

    Bonjour,


    Je souhaite transférer le formulaire https://form.jotform.com/242742200215341


    Sur le compte avec l'adresse mail contact@parentbancalparentnormal.com


    Merci


    Cdlt,

    MMe CAMPAGNE

  • Mary Jotform Support
    Répondu le 4 octobre 2024 à 04:31

    Hi Lina_Campagne,

    Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, the target account appears to store their data in our EU servers. For us to move the forms, you'll need first to migrate your data to our EU server. Let me show you how:

    1. On your My Forms page, hover your mouse over your Avatar/Profile Picture.
    2. Click on Settings to go to your Account Settings.
    3. Under Account Settings, click on the Data tab on the left side of the page.
    4. You can check your Data Center to be in the EU.

    Transfer form to another account Image 1 Screenshot 20 Screenshot 10

    After you change this setting, we can try to move the forms to the target account.

    Once we hear back from you, we'll be able to help you with this.

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