Je ne reçois pas les emails

Bonjour,

j'ai reçu cette notification sur mon compte & du coup je ne reçois pas les emails mais mon adresse mail est bien valide, comment faire ?

je vous remercie

Hi yourbodyknowsparis,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account email address was listed on our Bounce List due to the reason provided below.

Reason(s) : bounced (host gmail-smtp-in.l.google.com[142.251.178.27] said: 550-5.7.26 Unauthenticated email from formresponse.com is NOT accepted due to 550-5.7.26 domain's DMARC policy. Please contact the administrator of 550-5.7.26 formresponse.com domain if this was a legitimate mail. To learn 550-5.7.26 about the DMARC initiative, go to 550 5.7.26  https://support.google.com/mail/?p=DmarcRejection 00721157ae682-6e20d15efa8si32736797b3.279 - gsmtp (in reply to end of DATA command))

I have removed your account email address from the Bounce List. Also, please reach out to your email service provider and ask them to whitelist Jotform's IP addresses and domains provided on this page.

Let us know if there’s anything else we can help you with.

Merci pour votre réponse. Je ne comprends pas bien, je dois contacter Google ? Car mon fournisseur de messagerie est gmail et donc google. Je ne comprends pas bien ce que je dois faire. J'ai une amie qui a rempli le formulaire pour tester & en effet je n'ai rien reçu. Pouvez-vous m'aider ?

Hi yourbodyknowsparis,

We have removed your email address already in the bounce list. You can now receive an email notification from Jotform. Can you try sending a submission on one of your forms and check if you are now able to receive it?

Give it a try and let us know how it goes.