Impossible d'ajouter des pièces jointes au formulaire

Bonjour, nous avons un problème avec l'un de nos formulaire, quand une personne le rempli et met une pièce jointe (par exemple un logo) lorsqu'il l'envoie il recoit un message d'erreur, mais de notre coté nous le recevons sans problème. Est-ce qu'il y a une solution pour ne pas que la personne qui rempli le formulaire recoive un message d'erreur à la fin? (Voir erreur en image)

Merci

Hi nathalielanglais,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I tested your form and had the same issue. However this issue seems to be only happening to your form and a cloned form. I suggest creating a form and try to test again while waiting for solution. In the meantime, I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Hi nathalielanglais,

I just heard back from our Developer Team. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes?

Reach out again if you have any other questions.