Problem with the payment

Bonjour, j'ai actuellement un problème avec le paiement.

Nous avons connecté notre compte Stripe à Jotforms et lorsque le client veut payer par carte bancaire il n'y arrive pas, il peut remplir le champ "Nom" et "Prénom" mais pas les champs qui requièrent les coordonnées bancaires, nous n'arrivons pas a cliquer sur le champ "Numéro de carte bancaire" ainsi que les autres champs reliés aux coordonnées bancaires.

Pouvez-vous résoudre le problème c'est urgent, nous n'avions jamais rencontré ce genre de problème sur Typeform.

Hi Ahmed,

Thanks for using Jotform.Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, as I understand, you can type name and surname in Card Fields but you can't click and enter Bank Card Number. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

If you're not referring to this, can you explain a bit more about the issue so I can get a better idea of what's happening?

Once we hear back from you, we'll be able to move forward with a solution.

Bonjour, oui c'est ce problème. Bizarrement ça ne marche toujours pas chez moi !