Form View limit increase upon upgrade

  • huatntn
    Demandé le 15 juillet 2024 à 14:14

    Bonjour,

    Je viens de passer à un forfait Bronze pour augmenter immédiatement le nombre de vues de mon formulaire autorisé mais cela ne semble pas fonctionner.

    Pouvez vous m'aider s'il vous plait ?

    En vous remerciant

    Bien cordialement

  • Lesther Jotform Support
    Répondu le 15 juillet 2024 à 14:34

    Hi huatntn,

    Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your Form Views has been updated, and the current usage shows 1,196 / 10,000. Your form is active as well when I tested it on my end. If this is not the case on your end, try to log out from your account and then log back in to test.

    Let us know if you have any other questions.

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