Unknown charges?

Bonjour,

Notre association retrouve des paiements avec comme intitulé JOTFORM LD.

S'agit il bien de votre site si oui pouvez vous nous envoyer des factures ?

Hi ACER RENNES,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have checked your account associated with franckiemoubamba@gmail.com and I can see that you've logged in as a guest account. Can you share the email address or any Form ID associated with the account you request the invoice for?

Once we hear back from you, we'll be able to move forward with this.

Thank you for your answer.

We are looking for the person who would have made the financial transactions. And we don't know how they would have logged in. We don't even know if they created an account.

Have you been able to find any purchases with the association name ACER RENNES?

If there is an account, it could be under the name Marlène MABIKA or Marlène RICARDO.

We are looking for these invoices because we are in the process of closing our accounts.

- There are 2 invoices:

1. 143,03€
2. 53,91

Hi Acer,

I checked the names, and I'm unable to find any account. Can you please provide the details below:

• Name on the card:
• Card type:
• Expiry date:
• Last 4-digit CC number:
• Last amount charged:
• Latest Transaction Date:

Once we hear back from you, we'll be able to move forward with a solution.

Hi Acer,

I checked the names, and I'm unable to find any account. Can you please provide the details below:

• Name on the card: ACER ASSOCIATION
• Card type: VISA BUSINESS
• Expiry date: 05/26
• Last 4-digit CC number: 9452
• Last amount charged:
• Latest Transaction Date:

Hi Acer,

I'll be needing a bit of time to locate your account using the information you shared. Once there's an update, I'll let you know right away.

Thanks for your patience and understanding, we appreciate it.

Hi Acer,

We're unable to locate the account using the information you provided. Could you send with us a screenshot of the charge so we can check further? We have a guide about that here.

Once we hear back from you, we'll be able to help you with this.