Account suspended due to offering fake service

  • glomond
    Demandé le 4 juillet 2024 à 10:15

    Bonjour, mon compte à été suspendu pendant que je travailler dessus, or tout mes dossiers pour le travail se trouvent dessus, comment faire pour récuperer mon compte?

    Merci

  • Reymae Jotform Support
    Répondu le 4 juillet 2024 à 10:33

    Hi glomond,

    Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked your account, and it appears that your form New Employee Details Form was flagged as offering fake services. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send all of these to reviewers@jotform.com with Thread# 16566341 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

    In the meantime, let us know if you need any other help.

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