Mon compte est suspendu

Je suis à la tête d’une agence de voyage. Et j’ai créé un formulaire à l’intention de mes clients pour faciliter leurs inscriptions et me permettre de mieux les identifier. Je suis étonné de voir que vous me souspçonner de « phising ». Mon lien je ne l’envoie qu’à mes clients et leurs données n’impliquent pas de carte bancaire ou des données sensibles pour escroquerie ou autre. Je vous prie de réactiver mon compte pour aider mon petit business que je viens de lancer.

Cordialement.

Hi Ned,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account was suspended because of your form named Formulaire, that was flagged as offering a fake service. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

For us to reactivate your account, we’ll need your permission to delete the offending form. You can create the form again after changing your account email address to a corporate email. 

Once we hear back from you, we'll be able to move forward with this.