compte suspendu

Je ne veux pas payer d'upgrade pour linstant, quand est-ce que le mois se réinitialise en terme de données (les 100 gratuits) ?

Hi Amandine,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account's monthly limits would reset every first of the month. You can always check your account's current usage and when its monthly limit would reset on the Usage Page of your account. Let me show you how:

• On your My Forms page, hover your mouse over your Avatar/Profile Picture. 
• Click on Settings to go to your Account Settings.
• Under Account Settings, click on the Usage tab.

If you need to increase your account limit for the month, you can subscribe your account to a monthly plan and cancel it anytime.

It's really easy to upgrade your account. Let me show you how:

1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

You can also upgrade your subscription on your account’s Upgrade/Billing page.

2. On the Pricing page, choose the plan you want to buy.

3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

Here’s an example of the Bronze plan:

After you click on Continue, you'll need to enter your Credit/Debit Card details.

If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment.

It's also easy to cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. It's easy, let's do it:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

4. There will be a pop-up window with some extra information about the downgrade. Please follow those instructions to continue with canceling your plan.

We also have a guide about understanding your account usage and limits that you can check out.

Let us know if you need any more help.