Product List: "Server Error" when I try to upload a photo

je souhaite faire un cataloge est quand je souhaite rajouter une photo dans le site

il ya ecrit "

Server error"

du coup ca marche pas

Hi misrad770,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you tell us what element you're using when you add a photo? I cloned your form and see that you have a Product List. Did you mean you want to add a photo to each product item? I tried adding images and I didn't get any errors. See my screencast below:

I went ahead and cleared your form cache to fix any temporary issues. Can you try again and see if you're still getting an error? If so, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

i try to add a picture and he say server error here is the picture

Hi misrad770,

Can you share with us the file extension and the size of the image you're trying to upload? Can you also try sharing it with us so we can also try it on our end? You can share it with us on any public sharing platform like Google Drive or Dropbox.

Have you also tried uploading other images if it still gives you the same error? It could be that the image you're trying to upload is not compatible with the format that is allowed to be uploaded.

Keep us updated and let us know if you need any more help.