test du formulaire avec enregistrement

Bonjour,

je teste mon formulaire :

https://form.jotform.com/241651209689363

en soumission directe ( sans enregistrer pour reprendre plus tard ) ce la fonctionne à merveille .

Maintenant , lorsque j'enregistre le formulaire pour le reprendre, voici le lien de mon test

https://www.jotform.com/draft/0190345d90507e109eab78a0822221b2cba3

certaines pièces jointes avaient disparues, et une en particulier pose un problème.

( photo du réalisateur/rice )

qui lors de la soumission me demande à chaque fois d'être modifiée.

vous pouvez utiliser ce lien directement il n'aura pas d'effet pour notre compte jotform .

https://www.jotform.com/draft/0190345d90507e109eab78a0822221b2cba3

Merci et au plaisir de vous lire.

Romain

Hi Romain, 

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I tried to open your draft link and there was no attachment on the 'Photos du réalisateur-trice' field. Check out my screenshot below:

Then, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. The attachment is there on the draft form. Check out the screenshot below to see my results:

Can you try creating a draft submission again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on.

Give it a try and let us know if you have any other questions.

Hi, thanks for your reply,

then i took my draft, and added the folder required by the form, i reached to submit and then again it ahappend this message ...

i tried again 2 times by also changing the folders , but same result.

At any time i take back my draft , this ( realisateur ) piscture disappear.

thank for your help.

Hi Romain,

I tried to complete my draft submission earlier to see if I could replicate the issue, but everything was working properly. The form submitted without errors. Check out the screencast below to see my results:

I also cleared the form cache from the backend, which resolves cache related issues. Can you try filling up a new submission and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Give it a try and let us know if you have any other questions.

I made a try on a private browser and it works . except for sending the link to rework the draft , beacuse its an "gmail" adress and everytime we receive an error email and so every gmail adress couldnt reach destination.

how come ?

i' m making the same test on a Chrome google browser now to see if it works as well.

Romain

Hi Romain,

I'm continuing in English to allow my colleagues to follow this thread if needed. About the Gmail addresses for which you're receiving en error emails, can you provide us with more details, such as screenshots, about these emails and the errors? It could also be a submission ID if you prefer. You might want to check out this guide about Where to Find the Submission ID.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

Hi Frédéric,

hope you're doing well,

here 's the ip submission:

2a01:cb1c:ab3:c500:1a60:ae38:5986:8f76

and also please find below the message received on our adress " accreditations@figra.fr"

This is the mail system at host pool4-62.formresponse.com.

I'm sorry to have to inform you that your message could not

be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can

delete your own text from the attached returned message.

                   The mail system

<romain.margnoux@gmail.com>: host gmail-smtp-in.l.google.com[142.250.112.27]

    said: 550-5.7.26 Your email has been blocked because the sender is

    unauthenticated. 550-5.7.26 Gmail requires all senders to authenticate with

    either SPF or DKIM. 550-5.7.26 550-5.7.26 Authentication results:

    550-5.7.26 DKIM = did not pass 550-5.7.26 SPF [figra.fr] with ip:

    [152.160.253.6] = did not pass 550-5.7.26 550-5.7.26 For instructions on

    setting up authentication, go to 550 5.7.26

    https://support.google.com/mail/answer/81126#authentication

    3f1490d57ef6-dff048d2515si6789628276.394 - gsmtp (in reply to end of DATA

    command)

Reporting-MTA: dns; pool4-62.formresponse.com

X-Postfix-Queue-ID: 423B21C60792

X-Postfix-Sender: rfc822; accreditations@figra.fr

Arrival-Date: Thu, 20 Jun 2024 08:04:14 -0400 (EDT)

Final-Recipient: rfc822; romain.margnoux@gmail.com

Original-Recipient: rfc822;romain.margnoux@gmail.com

Action: failed

Status: 5.7.26

Remote-MTA: dns; gmail-smtp-in.l.google.com

Diagnostic-Code: smtp; 550-5.7.26 Your email has been blocked because the

    sender is unauthenticated. 550-5.7.26 Gmail requires all senders to

    authenticate with either SPF or DKIM. 550-5.7.26 550-5.7.26

    Authentication results: 550-5.7.26 DKIM = did not pass 550-5.7.26 SPF

    [figra.fr] with ip: [152.160.253.6] = did not pass 550-5.7.26 550-5.7.26

    For instructions on setting up authentication, go to 550 5.7.26

    https://support.google.com/mail/answer/81126#authentication

    3f1490d57ef6-dff048d2515si6789628276.394 - gsmtp

Return-Path: <accreditations@figra.fr>

Received: from go-workers-mf5g (pool4-62.formresponse.com [152.160.253.6])

    by pool4-62.formresponse.com (Postfix) with ESMTPSA id 423B21C60792

    for <romain.margnoux@gmail.com>; Thu, 20 Jun 2024 08:04:14 -0400 (EDT)

Date: Thu, 20 Jun 2024 08:04:13 -0400

To: romain.margnoux@gmail.com

From: Jotform <accreditations@figra.fr>

Reply-To: accreditations@figra.fr

Subject: Dossier d'inscription au FIGRA 2025 : test 6

Message-ID: <mP4M0L356od7sAQvAxciFwUxvdr8gxjvvVy0qXOaE@go-workers-mf5g>

X-Priority: 3

X-Mailer: Jotform Email Services

X-Related-FormID: 241651209689363

X-Related-UserName: FIGRA13600

X-Related-Last-Form-ID: 241651209689363

X-Related-IP: 2a01:cb1c:ab3:c500:1a60:ae38:5986:8f76

Feedback-ID: 241651209689363:autorespond:jotform

JotSMTP: true

MIME-Version: 1.0

Content-Type: multipart/mixed;

 boundary="b1=_mP4M0L356od7sAQvAxciFwUxvdr8gxjvvVy0qXOaE"

Content-Transfer-Encoding: 8bit

Hi Romain,

As far as I understand, the autoresponder emails are sent by the means of your Gmail account associated to the email address accreditations@figra.fr. When using Gmail SMTP, one requirement is to enable two-step verification for your Google account. Then, you'll need to create a password for the SMPT credentials using the Google App passwords.

Did you set your SMTP server setting by following this method?

You might also want to check out this guide about How to Use Gmail as Your Email Sender via SMTP.

Give it a try and let us know how it goes. 

Oh i think i did a bad explanation .

the email adress attached to our jotform account is accreditations@figra.fr

this email is hosted on ovh.net

Maybe is it a problem due to ovh security ?

the gmail adress is my personnal adress wich i used today to test the form .

hope it s more clear like this ?

Romain

Dear Romain,

Sorry for the misunderstanding. So, if your email SMTP is owned by OVH, you might need to consider this Google guide about sending emails to Gmail with SPF and DKIM authentication, which requires to be applied on the OVH side. These policies are used to avoid SPAM in Gmail inboxes.

On the OVH side, when googling OVH SPF DKIM SMTP, apart links requiring an OVH account, I found this guide about SPF and DKIM for OVH. OVH support may provide you with more details if needed.

Reach out again if you have any other questions.