Dysfonctionnement lors de la soumission de photos

Bonjour,

On me signale que lors du remplissage de mes formulaires l’ajout de photos entraine très régulièrement des dysfonctionnements : soit la photo ne se charge pas (échec), soit cela bloque la soumission.

Parfois cela arrive lorsqu’il y a plusieurs photos et parfois même pour une seule.

Quelle en est l’origine et comment traiter ce problème ?

Merci

Hi sotravest.sotravest,

Thanks for reaching out to us for help. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screencasts below to see my results:

Does the issue happen on desktop, mobile, or any devices? Is your form being filled out using its direct link, on a website where it is embedded, or on the Jotform Mobile Forms App when the issue happens? I've cleared your account's form cache. Can you give it a try again on another device and let us know how it goes? If the same thing happens again, can you take a screenshot that will help us better understand what’s going on? We have a guide about how to do that here. You can also use free software like Loom, Vidyard, or Screenrec to record what is happening and share with us the link to the saved video. 

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Here’s what appears when they try submitting.
It happened with different mobiles which we use most in our case.
But then the next day it works again. And later the same error appears again.
I don’t know exactly how they open it, most used is qr code and a jotform app on iPhone or android which I created that includes several forms we have.
I don’t think these people use the official jotform app.

Hi sotravest.sotravest,

I've checked your form and see that the File Upload element is set to accept file/s up to 10.8 MB.

I've cleared your form cache again. Can you inform them to uninstall and reinstall the Jotform App, clear the browser's cache, and then test the form again? If the issue persists, please try using a different internet connection.

Give it a try and let us know how it goes.