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ismlmkministriesDemandé le 10 juin 2024 à 13:13
Comment update mon compte mensuellement de gratuit à 39$US, malheureusement ma carte n'est pas accepter.
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Rose Jotform SupportRépondu le 10 juin 2024 à 13:25
Hi ismlmkministries,
Thanks for reaching out to us for help. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, have you tried upgrading using another browser or device? If yes, can you share a screenshot of the error message that shows when you try to upgrade? Check out this guide about how to send a screenshot to our Support Forum. Also, please note that you can use PayPal as your payment method.
Let us know if there’s anything else we can help you with.