annuler paiement

Bonjour,

Je viens de recevoir un email m'informant que mon abonnement annuel a été renouvelé. Je ne souhaitais pas ce renouvellement, il me semble ne pas avoir reçu d'email pour me prévenir, sinon je l'aurais annulé.

Pourriez-vous s'il vous plaît annuler ce paiement et stopper mon abonnement ?

Je vous remercie de votre aide,

Bien cordialement,

Margot

Hi margot721,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, note that Jotform's subscriptions are recurring and they will automatically renew and charge you on the same date as the original purchase unless you cancel. Since the last payment was made within our 30 days money back-guarantee, we have canceled the subscription immediately and issued a refund. The refund will be credited to your account within 5 - 7 business working days.

Let us know if you have any other questions.