How to stop reminder email?

  • Igor_admin
    Demandé le 9 juin 2024 à 19:40

    Hello,


    I have a "ContratTMAtype" form.


    To test the pre-filling mode, I sent it to myself, and now I receive reminders

    several times a week.

    I can’t find where to stop these emails in the pre-filling settings or else ?

    Thanks for helping.

    e-gor :)

  • Jeric Jotform Support
    Répondu le 9 juin 2024 à 21:51

    Hi Igor,

    Thanks for reaching out to Jotform Support. You can delete the reminder email you set on the form. Let me show you how:

    1. In Form Builder, in the blue navigation bar at the top of the screen, click on Publish.
    2. Click on Email on the left side of the screen.
    3. On the Email Form options, select click on Schedule A Reminder Email.How to stop reminder email? Image 1 Screenshot 30
    4. Hover over the reminder email you set and click on the trash icon on the right side.How to stop reminder email? Image 2 Screenshot 41

    Give it a try and let us know if you need any help.

  • Igor_admin
    Répondu le 10 juin 2024 à 02:30

    Hi Jeric,

    Thanks a lot, so this 'reminder' menu, is linked to prefilled form? else, how to

    connect a prefilled form AND this reminder ?

    Rgds.

    Igor

  • Frédéric Jotform Support
    Répondu le 10 juin 2024 à 02:56

    Hi Igor,

    Thanks for getting back to us. I'm not sure to understand your aim. The functionalities and settings of a form, such as the reminder email, are part of a form, and a prefilled form benefits from the same functionalities, when prefilling is a method used to fill out the form. So that as soon as the form is submitted, the reminder email is scheduled, whatever the method used to fill out and to submit the form.

    If this doesn't answer your inquiry, can you tell us more details about the form behavior you're expecting, or about your workflow?

    Once we hear back from you, we'll be able to help you with this.