Account Suspended

Bonjour,

je suis surpris d'apprendre que mon compte est suspendu .... il s'agit d'un compte que j'utilise pour mon activité professionnelle, pouvez-vous faire le nécessaire rapidement car j'en ai besoin aujourd'hui !

Merci pour votre aide

Cordialement,

Audric Durand

Hi Audric,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I reviewed your forms and noticed that there are fields that are asking for a combination of usernames and passwords. Unfortunately, collection of such information is prohibited under Jotform's terms of use. In this regard, we can only re-enable your account if we remove the fields that caused the flagging of your form.

As soon as we hear back from you we'll help you more with this.

Bonjour, d'accord je comprends mieux. Ce sont des données dont j'ai besoin dans mon activité de conciergeries d'appartement en location saisonnière.

Vous pouvez supprimer ces champs là et réactiver le compte svp ? J'en ai besoin pour mon activité. Merci beaucoup.

Bien à vous,

Audric Durand

Hi Audric,

I've deleted the offending fields and reactivated your account. You should be able to log in now.

Reach out again if you need any other help.