CAPACITE DE STOKAGE

bonjour

j'ai suivis vos tutos afin de libérer de la capacite de stockage par rapport a mon abonnement.

pouvez vous me confirmer comme quoi de l'espace à été libérer

j'ai beau tout supprimer je suis à plus de 600mo

Hi mjcprotection75,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I am sorry you are having trouble with this. Keep in mind that the deleted submissions are sent to the Trash Entries where they stay for 30 days until they are finally purged.

During their stay time in the Trash entries, they are still counted against your usage limit. So, if you want to immediately free up your upload space limit, you can Purge them from the Trash Entries. Let me show you how:

• On your Submission Table, click on Trashed Entries after clicking the Three Vertical dots icon in the top left corner of the page.
• Then, click on the Select All button, choose the Delete Forever button, and then select Delete.

Now, that you have deleted your Submissions, you will need to Clear your Form's Cache to refresh your forms, and then you can go to your Account Settings where you can see the updated available space capacity.

Let us know if you have any other questions.