Urgent inscription : Nous ne pouvons plus remplir une partie de notre formulaire

Bonjour,

Nous avons un soucis sur notre formulaire de réservation :

en effet nous ne pouvons plus remplir les champs dans l'image (voir capture écran) ou faire les listes déroulantes.

cela fait uniquement un bloc (encart bleu)

ce qui est extrêmement bloquant, auriez vous une idée de ce que nous aurions a faire ? Est ce que cela peut être dû au widget ?

Merci par avance pour votre retour,

Cordialement

Laura btp cfa aura

Hi Laura, 

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how:

1. In Form Builder, click the problematic Configurable List. Then click the Wand Icon.
2. On General tab, scroll down to Minimal rows number, and change the value to 1. Finally, click the Update Widget. That's it.

Give it a try and let us know if you have any other questions.

Hi Mikhail?

Thanks a lot for your fast reply, it' s working !

However, we don't understand why it didn't work while it was perfectly working before. We didn' t change anything. What could possibly explain this suddenly change ?

Have a great day,

Bye,

Laura BTP CFA AURA

Hi Laura,

Thanks for reaching out to us for help. Minimum Row Number field in Widget Settings should contain numeric values in order to display rows properly. This issue could be due to form caches.

As for your other question, I've moved that to a new thread. You can check that out here.

Let us know if you have any other questions.

Hi Mikhail,

We have an other issue.

We have an adresse email inscription@btpcfa-aura.fr which is use when people respond to noreply@jotform.com whoever normally inscription@btpcfa-aura.fr shoud redirect on the school email directy, ( see screenshot below) but it doesn't, we receive all the respond on inscription@....

Also we have an other questions :

Hi Laura,

Thanks for getting back to us. I'm sorry you're having trouble with this. Can you please try adding noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelisting our common domain names? You can check out our help page here in whitelisting Jotform IP and domain names. As for your other question, I've moved that to a new thread. You can check that out here.

Let us know if there's anything else we can help you with.