PDF Editor: Conditionally hidden Configurable List widget is still appearing on the PDF document

Hi,

I think my request is not understood. 

When a user selects :

Then a widget appearance condition is activated. 

The problem is that all widgets appear in pdf documents 

Even those which are not completed despite the explanations you gave above. 

I attach a document for example :

Hi Stéphane,

Thanks for reaching out to Jotform Support. I cloned and tested your form, and I was able to replicate the issue. After investigating it a bit, I found a solution. You can change the "Clear Hidden Field Values" to "Clear When Submitted" in the form settings. This will hide the values of the hidden widgets when they are not filled. Here's how to do it:

1. In Form Builder, go to Settings at the top.
2. Under Form Settings, click Show More Options.
3. Scroll down to Clear Hidden Field Values and change it to Clear when submitted.

By the way, you will also have to make sure that the "Hide Empty Form Fields" option on the PDF Editor is unchecked.

That's it. Here's the result:

Give it a try and let us know if you need more help.

Concerning the help you brought concerning showing/hiding empty fileds on pdf

we managed to hide empty fields on pdf, but the 'titles' or 'headlines' (whatever you call it) reamin

fields in yellow need to disappear when not used, must remain only the used fields (here in red). Can you help us please?

Hi Stéphane,

Thanks for getting back to us. I'm very sorry for the confusion. What I meant earlier about the "Hide empty form fields" was that it should be checked. After doing that, please try to preview the PDF to see the changes. Check out my example below:

Give it a try and let us know if you have any other questions.

I'm really sorry but I don't get the same result as you.

I checked the 2 options but the unused widgets remain displayed in the pdf....

I can't reproduce your result which corresponds to what I want!

Hi Stéphane,

The idea behind the hiding of the fields in the PDF is based on whether the field contains any details or not. If the field has information, it will appear. But if it does not, then it will be hidden.

Based on your screenshot, it seem that you are viewing the submission on the PDF editor page. Generally, the labels will just appear there as a placeholder but when you download the actual PDF file, these empty fields should not appear.

You can try downloading the PDF submission and let us know which ones are still appearing after this.

As soon as we hear back from you we'll help you more with this.