Cancellation and refund request

Bonjour,

Notre association a souscrit un abonnement Silver il y a moins d'un mois. Nous souhaiterions aujourd'hui l'annuler.

Pourriez-vous m'indiquer la démarche à suivre afin d'annuler l'abonnement et obtenir le remboursement de la somme payée (moyennant 1 mois d'utilisation) svp ?

Merci d'avance.

Bien cordialement,

Arif Lakhani - Centre Cultuel Ismaili

Hello ariflakhani,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I've cancelled your subscription and refunded EUR 352.80. Please allow your bank to add the refund to your account within 5-7 business days.

Let us know if there’s anything else we can help you with.