Almoset a atteint la limite d'espace de téléchargement

Bonsoir,

J'ai bientôt dépassé la limite de téléversement sur mon compte.

Savez-vous comment je peux supprimer des téléversements ?

Merci d'avance.

Hi communicationgroupegenre,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand how upsetting this is. I’m going to do my best to resolve it for you. I checked your account and noticed you almost reached your upload space limit. The upload space limit refers to the files uploaded by the users. If your users attach files to the File Upload field and submit them, then the size of the uploaded file will be counted in your upload space. Under the Bronze plan, you have 855.94 MB / 1.00 GB upload space. This is only an early warning that you almost reached your monthly limit for uploading files.

To free up the upload space, you'll have to delete your submissions. Please note that Download all the submissions just in case you need them for future instances. Reference Guide: How to Download the Submission Files. After that, you can go to form submissions and delete the submissions. This will free up the upload space. Reference guide: How to Delete Form Submission Data Or, you can also upgrade your account to a higher plan to increase your account limit. To understand your account limits and usage better please check this guide for more details.

Please note that deleting submissions in Jotform Tables does not permanently delete the data. They are kept in the trash folder for 30 days. This allows you to restore submissions as needed. The deleted submissions in the Trashed entries folder must be Purge. To permanently delete the trashed submissions. You can follow the steps below:

1. Open the main tab’s menu using the three-dot icon next to it.
2. Select Trashed entries from the menu.
3. In the Trash pane on the right, choose the submissions to delete, then select Delete Forever.
4. Finally, select Delete in the confirmation dialog.

Let us know if you need any other help.