Remboursement prélèvement automatique

Bonjour,

Notre société dispose d'un abonnement gratuit sur votre site web et nous venons d'être prélevé d'un montant de 456,30 USD. Pourriez-vous me dire pourquoi nous avons été prélevé de ce montant, d'autant plus que nous n'utilisons plus les services de votre site web.

Je vous remercie par avance.

Cordialement

Hi Philippe,

Thank you for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, getting back to your concern. I've gone ahead and reached our Relevant Team about this, and as soon as we hear back from them, we’ll update you here on this thread.

Thanks for your patience and understanding. We appreciate it.

Hi Philippe,

We really appreciate your patience and understanding while we look into this. I have received the update from our Relevant Team. A user ILNAS under the email address b**@i***s.et**.lu was the one charged $456.30. If you're familiar with that user or email, you can go directly ask the user, or you can try to log in to that account to see the details.

Let us know if you need any other help.