Comment faire pour récupérer la sommes transcash

J au fais un achat de recharge transcash et pour montre la validité au fournisseur je lui ai fais l acte du fournisseur et je n arrive plus à crédit cette somme sur ma carte noir de transcash. Merci de votre retour.

Hi Martial,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, since the transaction was handled by our 3rd party partners, keep in mind that Jotform doesn't process refunds for clients as they need to be issued from the payment gateway integrated into the form you've accessed.

We suggest that you reach out to the related payment gateways team for any questions or concerns regarding the refunds.

Let us know if there's anything else we can help you with.