Je n'arrive pas à remplir le formulaire de contrat

  • GUENGANT
    Demandé le 28 mai 2024 à 05:47

    Bonjour, je n'arrive plus a faire remplir mon contrat Jotform même en le dupliquant

  • Shirized Jotform Support
    Répondu le 28 mai 2024 à 08:13

    Hi GUENGANT,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, are you unable to submit your form? Did you encounter an error? If you can take a screenshot of what’s happening, that will help us better understand what’s going on. We have a guide about how to do that here. In addition, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Je narrive pas à remplir le formulaire de contrat Image 1 Screenshot 40

    In the meantime, can you try clearing your form caches and try to use a different browser to see if the issue persists? Here's how:

    1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon.

    2. In the window that opens, click on Settings.

    Je narrive pas à remplir le formulaire de contrat Image 2 Screenshot 51

    3. In the Settings menu, scroll down to the bottom and click on Clear Cache. That's it, you're done.

    Je narrive pas à remplir le formulaire de contrat Image 3 Screenshot 62

    Keep us updated and let us know if you need any more help.