Account suspension.

Jai mon compt bloqué et jemerais debloquer

Hi AUTHENTIFICATION , 

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question.  I've coordinated with our back-end team to review this request. Rest assured, we'll circle back to this thread as soon as I receive a response from them.

We really appreciate your patience and understanding while we’re looking into this.

Hi AUTHENTIFICATION ,

Thanks for waiting patiently. Your account was suspended because you’ve got a form named AUTHENTIFICATION DE VOS RECHARGE that was tagged as phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

It appears that your form was flagged due to the presence of specific words that our system identifies as having a high probability of being associated with phishing activities. The terms in question are "authentification," "recharge," and "soumission," which contributed to the overall phishing. To prevent your form from being suspended in the future, we advise avoiding the use of these words. We’ve gone ahead and lifted the suspension on your account. Please refrain from making new forms that are against our terms to avoid this kind of inconvenience.

Reach out again if you need any other help.