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vlassegueDemandé le 22 mai 2024 à 08:57
Bonjour,
Je souhaite connaitre les consignes ou conditions pour optimiser le poids des fichiers PDF générés suites aux résultats d'un questionnaire.En effet, actuellement lorsque l'on arrive à la fin du questionnaire il est possible de télécharger le PDF qui contient la synthèse de ses résultats et une analyse personnalisée de ses réponses, mais le temps de téléchargement ou de démarrage du téléchargement et un peu long...
Comme cela m'est du temps à réagir on se retrouve alors inutilement à cliquer plusieurs fois sur le bouton de téléchargement, qui accessible à la fin au bloc de remerciement.Auriez-vous des conseils ou bonnes pratiques ?
Merci ! -
Simon Jotform SupportRépondu le 22 mai 2024 à 09:12
Hi Vincent,
Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, coming back to your question, I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.
We appreciate your patience while we work on a solution.
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Simon Jotform SupportRépondu le 22 mai 2024 à 09:32
Hi Vincent,
Thanks for your patience, we appreciate it. Unfortunately, you can't reduce the file size of a PDF report on Thank You Page. The size depends on the content you've added to your form, you can remove elements or images to reduce its size.
As for your other question about downloading your PDF report on Thank You Page. If you can share the link to your form, I can check it out and see what’s going on.
As soon as we hear back from you, we can move forward with a solution.