Mon compte a été suspendu, je ne sais pas pourquoi

  • Alizee de Rochefort
    Demandé le 18 mai 2024 à 15:45

    Bonjour

    Mon compte a été suspendu, je ne sais pas pourquoi. Je dois urgemment pouvoir créer et modifier mes formulaires. Pouvez vous svp m'aider?

    Merci d'avance

  • Ronald Jotform Support
    Répondu le 18 mai 2024 à 18:03

    Hello Alizee,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, Your account was detected by our phishing tool, and after reviewing it again, we have reactivated it. You should now be able to log in and use your forms again.

    Let us know if you have any other questions.