Subscription Paid But Account is Still on Standard Plan

Bonjour,

Nous avons souscrit un abonnement "Argent" qui a été réglé, le 14/05/2024.

Cette souscription ne semble pas avoir été prise en compte.

Ci-jointe une copie du mail reçu.

Quand cet abonnement sera-t-il activé ?

Merci,

Pierre Taudon

Hi deLezennes,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question.  We're sorry you're having trouble with this. I checked and I can see the payment reflected in your account. I have forwarded this concern to the relevant team. I'll get back to you as soon as we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi Pierre,

Thanks for your patience. I've heard back from the billing team, and they have resolved the issue. I can also confirm that the Silver plan subscription has been applied to your account. We apologize for any inconvenience this may have caused.

Reach out again if there's anything else we can help you with.