Form is not sending the Contacts to Mailchimp

  • info_Alexandra
    Demandé le 16 mai 2024 à 11:07

    Hi!

    My form is not sending my contacts to mailchimp. I did the integration so I don't understand why. Thank you
    https://form.jotform.com/241364458612255

  • Ericson_B Jotform Support
    Répondu le 16 mai 2024 à 13:20

    Hi Alexandra,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Form is not sending the Contacts to Mailchimp Image 1 Screenshot 30
    Can you try removing the integration and integrate it again? Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    2. Click on Integrations on the left side of the screen.
    3. Select Mailchimp.
    4. Next, click on Remove Integration and select YES, REMOVE! in the confirmation dialog.

    Form is not sending the Contacts to Mailchimp Image 2 Screenshot 41 After removing the integration, just re-integrate the form with Mailchimp, map all of the fields, and submit a test submission. You might also want to check out this guide about How to Integrate With Mailchimp.

    Give it a try and let us know how it goes.

  • info_Alexandra
    Répondu le 17 mai 2024 à 09:58

    Hi!

    Tried 3 times and still not working

    Here is how I map it
    Form is not sending the Contacts to Mailchimp Image 1 Screenshot 20

  • Ericson_B Jotform Support
    Répondu le 17 mai 2024 à 10:51

    Hi Alexandra,

    Thanks for getting back to us. I'm sorry you're having difficulties getting that feature to work. Can you take a screenshot of your Mailchimp fields and send it to us? This guide will show you how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.