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info_AlexandraDemandé le 16 mai 2024 à 11:07
Hi!
My form is not sending my contacts to mailchimp. I did the integration so I don't understand why. Thank you
https://form.jotform.com/241364458612255Page URL: https://form.jotform.com/241364458612255 -
Ericson_B Jotform SupportRépondu le 16 mai 2024 à 13:20
Hi Alexandra,
Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:
Can you try removing the integration and integrate it again? Let me show you how:- In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
- Click on Integrations on the left side of the screen.
- Select Mailchimp.
- Next, click on Remove Integration and select YES, REMOVE! in the confirmation dialog.
After removing the integration, just re-integrate the form with Mailchimp, map all of the fields, and submit a test submission. You might also want to check out this guide about How to Integrate With Mailchimp.
Give it a try and let us know how it goes.
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info_AlexandraRépondu le 17 mai 2024 à 09:58
Hi!
Tried 3 times and still not working
Here is how I map it
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Ericson_B Jotform SupportRépondu le 17 mai 2024 à 10:51
Hi Alexandra,
Thanks for getting back to us. I'm sorry you're having difficulties getting that feature to work. Can you take a screenshot of your Mailchimp fields and send it to us? This guide will show you how to do that.
Once we hear back from you, we'll be able to move forward with a solution.