probleme recurrents sur le meme compte

  • CAPUANO_Nicolas
    Demandé le 15 mai 2024 à 11:27

    Bonjour, le compte utilisateur t.puget@solaireclimchauffage.fr rencontre beaucoup de bug diverses qu'il est le seul a rencontrer depuis ce matin, pourriez-vous s'il vous plaît réinitialiser le cache de son compte ?

    le formulaire le plus toucher est "annonce bingo"

  • Shaqil_A
    Répondu le 15 mai 2024 à 12:12

    Hi CAPUANO_Nicolas,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Clearing the form cache can also be done on your end, it's easy to do it manually. Let me show you how:

    • On your My Forms page, hover your mouse on your Profile Avatar icon.
    • In the window that opens, click on Settings.

    probleme recurrents sur le meme compte  Image 1 Screenshot 30

    • In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.


    probleme recurrents sur le meme compte  Image 2 Screenshot 41

    You can also check this guide for more information about clearing caches.

    Let us know if you have any other questions.