Widget disappeared from the list.

Bonjour,

Les widget que nous avons développer et qui sont déjà utilisé dans nos formulaires ont disparus de l'interface de listing des widget.

Pouvez vous nous aidé à résoudre ce problème ?

Merci d'avance

Hi afev,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you tell us the name of your widget for us to investigate it? If you can take a screenshot of your widget, that will help us better understand what happened. We have a guide on how to do that here.

Once we hear back from you, we'll be able to help you with this.

Hello,

I've done a screen recording showing the 2 widget i've created used in form and not show in "my widget" page: https://www.loom.com/share/d04dd41f6e414e96ace400f8bf951aeb

And there is the screenshot of our widget in forms.

Thanks for your help

Hi afev,

Thanks for getting back to us and for providing the screencast. To confirm, you're looking for your predesigned widgets: the Filtered Dropdown, and the Preprod Filtered Dro0down that are missing from your widgets list, is that correct? If so, can you please confirm if the widgets were manually created from this account? There might be some instances that the forms were created from another account and were transferred to your account which is why the widgets are not showing on your My Form Widgets page.

As soon as we hear back from you, we can move forward with a solution.

Hi,

Yes i confirm that this form are created from this account.

Best,

And i confirm the widget that are mising are the Filtered Dropdown, and the Preprod Filtered Dropdown 

Hi afev,

Thanks for getting back to us. I'm sorry that this is happening. I forwarded your concern to the relevant team to get their help. Once we hear back from them, we’ll update this thread and let you know.

We really appreciate your patience and understanding while we look into this.

Hi afev,

Thanks for waiting patiently. It seems like the widgets you are looking for are under review and you can find them by changing the filter to Under-review.

Give it a try and let us know how it goes.

Hi Felizio,

We dont have any filter option like you can see there

Is've try on multiple desktop, on mobile and in private mode to check if it's not a cache but nothing change.
Is there something else i can try ?

Hi Afev,

Thanks for getting back to us. Can you please try using this link to see if you can find your under-review widgets there?

Give it a try and let us know if you need any more help.

Hi Rene,

Stil nothing, it's seems that your link is just the published widget search

Best,

Hi Afev,

Thanks for getting back to us. When you reach the page my colleague provided you with the URL, scroll down and you may be able to see your widgets once having selected Under Review in the STATUS menu, as shown below:

Then, your widgets appear at the top of the page:

Give it a try and let us know how it goes. 

Sorry but like i said we dont have this filter options. Like you can see on the screen shoot we dont have the block "Filtre Administrateurs"

Hi afev,

Thanks for getting back to us with these details. A ticket has been created and escalated to our Developer team.

Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi Frédéric,

Do you have any news about this issue?

It's a very problematic situation for us.

Thank you.

Hi Afev,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

Thanks for your patience and understanding.