Suspended account

bonjours mon compte est restrein

Hi Erika,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now let me help you with your concern. I see that you also reach out to us through this thread. To avoid confusion, please continue working with my colleagues on this thread. Since the thread is marked as Private, you can respond directly through the email you received from us.

Let us know if you have other concerns.

perferct. your college stopped to respond to me so my problem is not conclude

Hi Erika,

Thanks for reaching back to us. I see you've just responded to the email. However, to address this immediately, since you agreed. I've gone ahead and removed the offending field and reactivated your account. If you need to collect payments, please make sure to use any of our approved payment integrations.

Let us know if you have other questions.

can you help me with this too?

Hi Erika,

Thanks for reaching back to us. As for your other question, I've moved that to a new thread. You can check that out here.