Mobile View: Form does not adapt to the size of mobile screen

  • 14sergio
    Demandé le 29 avril 2024 à 10:07

    Bonjour, j'ai créé un formulaire sur votre plate-forme : https://eu.jotform.com/build/241192968906367?iak=acada134c42b9649d33d2ebd4274468b-a71f6caf48433f20

    J'en suis très satisfait, par contre j'ai un petit souci de format. Le formulaire est parfait sur ordinateur et tablette, par contre sur téléphone, le format ne s'adapte pas à la taille de l'écran. Pourriez-vous m'aider ? Un grand merci.

    Cordialement,

    Serge Hoffmann

  • Princess Jotform Support
    Répondu le 29 avril 2024 à 13:04

    Hi 14sergio,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your concern, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Mobile View: Form does not adapt to the size of mobile screen Image 1 Screenshot 20

    Can you try it again and see how it goes? If you run into the same issue again, can you take a screenshot of what’s happening and send it to us? This guide will show you how to do that.

    Give it a try and let us know, and we'll do some more testing to see what's going on.