Suspended account: Phishing

  • Hélène
    Demandé le 26 avril 2024 à 18:26

    Mon compte a été suspendu pourquoi ???


  • Angeli Jotform Support
    Répondu le 26 avril 2024 à 19:04

    Hi Hélène,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I've checked your account, and it is currently suspended because your form is suspected of Phishing. To reinstate your account, please provide the following information:

    1. The URL where the form is used.
    2. Provide any documentation that will support your claims/legitimacy.
    3. The website or proof of affiliation to legitimate institutions.

    Send all of this information to reviewers@jotform.com with Thread #14317943 as the email subject. One of our colleagues from the Reviewer team will get back to you about the status of your suspended account.

    Let us know if there’s anything else we can help you with.