Form Over Quota: Upload Space Limit

Bonjour Madame Monsieur,

Nous vous contactons, car nous recevons un message "Vous avez dépassé la limite de espace de téléchargement.  Surclasser maintenant" cependant nous n'avons que ces quotas là, en terme de formulaire contrats etc. à quoi correspond l'espace ?

Comment continuer à utiliser nos formulaire en libérant l'espace de stockage, a quoi correspond t-il ?

Merci par avance,
Belle journée,

Hi Marion, 

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The Upload Space of 1 GB is the total usage limit allowed space or the number of an item your account can use. This is not a monthly usage limit that resets every month.

When you've reached your Upload Space, you can delete and then purge your form entries with file uploads to free up your storage. Before doing that, you can back up your data by downloading the submission files. Let me show you how:

1. In My Forms, select the form.
2. Click on the Submissions button in the top toolbar.
3. You'll be redirected to Jotform Tables.
4. In Jotform Tables, click on the Download All button on the left side of the page.
5. Click on the file type that you want to have.

Now that you've downloaded your submissions with attachments, you can now delete and purge them. Check out the screencast below to see how it's done:

We also have a guide about How to Delete Form Submission Data, How to Download the Submission Files, and Understanding Your Account Usage and Limits that you can check out. 

Give it a try and let us know if you need any other help.

Hi,

Thank you for your reply, we did this and nothing chances, we have still this error message apparing :/

Hi Marion,

Thanks for getting back to us. I’m sorry you're having difficulties with this. I cleared your form cache and recalculated upload space, and it's now 182.52 MB / 1.00 GB, which is within the limit. Your forms should be working now. You can also clear your form cache from your end, which you can visit here.

Let us know if there’s anything else we can do for you.