Account Suspended For Possible Scam

J’arrive plus à accéder à mes formulaires pourtant tout allais bien

Hi FERRI,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, As I checked, your account has been suspended for a possible scam and collecting credit card details which is against our terms of use. We need to delete it before we can reactivate your account. If, however, you are a legitimate institution and don't want us to delete the flagged form, then we need you to provide the following information.

• The URL where their form is used.
• Any document that will support your claims.
• Your website or proof of affiliation to legitimate institutions.

Please send these proofs to reviewers@jotform.com with Thread #14248401 as your subject. We will let you know about the status of your account after a thorough review of your proofs. We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Thanks for your patience and understanding, we appreciate it.