Demande de remboursement

Bonjour,

Suite à un changement de carte, je viens de constater que j'ai été débité de 465,34€ pour renouveler mon abonnement. Cependant, je n'ai plus besoin de cet abonnement et je souhaite un remboursement intégral comme mentionné dans vos conditions sous 30jours.

Ci-joint les détails de la facturation: Invoice # INV-4600876341-1713816177

Cordilament,

Philippe

Hi Philippe, 

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have successfully refunded your account USD 493.68 for the Bronze Plan and set your account back to Starter Plan. You can expect this to arrive within 3-7 business days.

Let us know if you have any other questions.