Almost exceeding monthly form submissions.

Bonjour,

Lorsque je me connecte via l'adresse communication.adeps@cfwb.be je voit un message qui me demande de surclasser rapidement le compte car le nombre des 100 soumissions est bientôt atteint.

Pourtant de notre côté, nous avons encore de la place. Les formulaires sont bien partagés dans l'abonnement illimité de la Fédération Wallonie-Bruxelles.

Nous avons essayé de vider le cache mais le message reste affiché.

Pouvez-vous vérifier et enlever ce message ?

Merci d'avance,

Zoé BRADFER

Hello Communicationadeps,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, currently, you have almost exceeded your monthly form submissions. Please note that this limit will only reset at the beginning of the next month. If you have reached your Monthly Submissions limit, you will need to upgrade your plan or wait until the beginning of the next month for the counter to reset. Also, can you inform me which forms are currently shared by the Wallonia-Brussels Federation? If you complete the form that they assigned to you, then the monthly submissions will be counted against them. But if you are currently filling out your form, it will be counted towards your limit. 

Reach out again if there’s anything else we can help you with.

Bonjour,

Merci pour votre retour

Nous appartenons à l'entreprise Fédération-Bruxelles, nous voulons donc que notre formulaire soit dans son abonnement pour ne pas être limité en soumissions.

https://eu.jotform.com/241001545560040

Merci de régler le problème rapidement.

Cordialement,

Zoé

Hi Zoé

Thanks for reaching out to Jotform Support. I've checked the account for the form you have mentioned and I can see that the account is in good health right now. There is no usage limit reached for any of the quotas. You should be able to use the forms without any issues.

Reach out to us if you need any more help.