Mon compte a été desactivé

Bonjour,

Pour risque de phishing mon compte a été desactivé...

Je ne suis pas un scam.

Merci,

Pema

Hyper important que mes deux formulaires soient actifs... :(

Hi Pema,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I have forwarded your request to the relevant team. We will get back to you as soon as we get any update from them.

Let us know if you need any other help.

Hi,

No worries, English is fine thanks.

Basically when I connected this morning it said that my account was suspended for phishing activities, I have made two forms and I am no a scam... Hope they can be put back online soon as it is for a workshop registration!

Thanks,

Pema

Hi Pema,

Thanks for getting back to us. I have received the update from the team and your account was suspended because you are using a copyrighted logo. We'll need to remove the logo from the forms to activate the account. Let us know if that is ok so we can proceed.

If the logo belongs to your organization, you will need to provide the following information:

1. The URL where their form is used.
2. Provide any document that will support your claims.
3. Your website or proof of affiliation to legitimate institutions.

Send all of these to reviewers@jotform.com with the Thread # 14171691 as the subject. One of our colleagues will get back to you about the status of your account.

Once we hear back from you, we'll be able to move forward with this.

Hi Arslan,

Sure please remove the logo.

Here's the website where the form is used: https://sinhadanse.com/en/join-our-summer-workshop-2024/

There are two forms, one in English and the other in French but it's for the same exact purpose.

Here's our company: https://sinhadanse.com/en/home/

If that is not proof enough to keep the logo then please remove it and have the form active please!

Thank you so much,

Will be waiting to hear back!

Best,

Pema

Hi Pema,

Thanks for getting back to us. We have removed the logo from the forms and reactivated your account. Can you try it again and see how it goes? If you run into the same issue again, let us know.

If you want to use this logo, you'll need to email the details at reviewers@jotform.com with the Thread#14171691 as the subject.

Reach out again if there’s anything else we can help you with.