Problème de réception PDF

  • romain.galibert91
    Demandé le 19 avril 2024 à 16:19

    Bonjour,

    Je viens de faire signer des contrats à des clients.

    Sauf que le document PDF ne correspond pas à mon formulaire qu'ils ont signé ...

    Exemple pour le formulaire : LE CLOÎTRE @ Corbeil - Contrat de Location en Ligne : 230326091973355

    Formulaire :

    Problème de réception PDF  Image 1 Screenshot 30

    PDF signé :

    Problème de réception PDF  Image 2 Screenshot 41

    J'ai utilisé 4 formulaires aujourd'hui, et le résultat PDF est erroné pour mes 4 formulaires ..

    https://form.jotform.com/230326091973355

    https://form.jotform.com/230221921012335

    https://form.jotform.com/241093249434355

    https://form.jotform.com/231316112300333


    Par avance merci pour votre aide

    Romain GALIBERT

  • Mafe_M Jotform Support
    Répondu le 19 avril 2024 à 18:56

    Hi romain.galibert91,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, Is this happening to all submissions, if so, can you share a submission where the PDF Attachment is different from the filled out form? Is the PDF attachment the respondents receiving are from other forms?

    Keep us updated and let us know if you need any more help.


  • romain.galibert91
    Répondu le 24 avril 2024 à 09:24

    Bonjour,

    Pour vous aider, je pars d'un modèle de mes formulaires, je le clone puis que je modifie les champs.

    Je pense qu'il n'intègre pas mes changements mais que le formulaire conserve les champs du formulaire initial.

    Voici le formulaire :

    https://form.jotform.com/230326091973355

    Voici en le résultat soumis. Par exemple, l'article 1 n'est pas le même :

    Problème de réception PDF  Image 1 Screenshot 70Problème de réception PDF  Image 2 Screenshot 81Problème de réception PDF  Image 3 Screenshot 92Problème de réception PDF  Image 4 Screenshot 103Problème de réception PDF  Image 5 Screenshot 114Problème de réception PDF  Image 6 Screenshot 125

  • Bilal Jotform Support
    Répondu le 24 avril 2024 à 11:56

    Hi Romain,

    Thanks for getting back to us. It seems like your forms are using the same old PDFs which was used in the template and the new changes are not reflected. ​​Can you try to create a new PDF document of your form and see if the issue persists? We've made a small guide explaining the main aspects of PDF Editor that you might find helpful.

    • In Form Builder, click on the Downward Arrow icon next to the Jotform Logo
    • Click on PDF Editor, That will take you to PDF Editor and you can create a new document and delete the previous one.

    Problème de réception PDF  Image 1 Screenshot 110

    2. Adding Elements and Form Fields to Your PDF Document 

    Basic Elements:

    • In PDF Editor, click on Add Element menu on the left side of the page. 
    • Under the Basic Elements tab, you can add basic elements to your PDF Document Text, Image, Line, etc., by dragging and dropping them onto your document. You can use these elements to enhance the contents of your document. 

    Problème de réception PDF  Image 2 Screenshot 121

    Form Fields: 

    If your PDF Document is missing necessary Form Fields, or you want to add a field more than once, you can add them under the Form Fields tab. Here’s how to do it:

    • On the Add Element menu, click on the Form Fields tab
    • Drag and drop the Form Fields you want to use to your PDF Document

    Problème de réception PDF  Image 3 Screenshot 132

    3. Using Templates 

    You can use one of Jotform’s PDF Document Templates to save time and make changes on them. Let me show you how: 

    • In PDF Editor, click on the Paint Roller icon on the right side of the page. 
    • Under the Templates tab, choose a template and click on it to use it. 

    Problème de réception PDF  Image 4 Screenshot 143

    4. Changing the Page Layout

    If you want to use a different layout for you PDF Document instead of the default layout style, here’s how to change it:

    • In PDF Editor, click on the Paint Roller icon on the left side of the page. 
    • Under the General tab, you can select a Layout Type, Size and change the Background Color and Image

    Problème de réception PDF  Image 5 Screenshot 154

    5. Changing the Alignment and Element Style 

    You can change the alignment, style, font, and size of your elements with this feature. 

    • In PDF Editor, click on the Paint Roller icon on the left side of the page. 
    • Under the Element Style tab, you can make the necessary changes to your PDF Document

    Problème de réception PDF  Image 6 Screenshot 165

    6. Creating a PDF Form 

    If you want to create a fillable PDF version of your form, this feature helps you do that easily. Here’s how to do it:

    • In PDF Editor, click on New PDF in the blue navigation bar at the top of the page. 
    • Select PDF Form, and then you can either create a fillable version of your form or start from scratch. 

    Problème de réception PDF  Image 7 Screenshot 176

    7. Sharing Your PDF Document 

    You can easily share your PDF Document using the Send button. Here’s how to do it:

    • In PDF Editor, click on Send at the top-right corner of the page. 
    • Click on Copy Link to copy the share link or you can send your PDF Document via email. 

    Problème de réception PDF  Image 8 Screenshot 187

    8. Downloading Your PDF Document 

    If you want to download your PDF Document or PDF Form, it’s really easy. Let me show you how:

    • In PDF Editor, click on Download at the top-right corner of the page. Your PDF Document will download automatically.

    Problème de réception PDF  Image 9 Screenshot 198

    9. PDF Settings

    You can find all settings related to your PDF Document in the PDF Settings menu on the right side of the page:

    Problème de réception PDF  Image 10 Screenshot 209

    Give it a try and let us know if you have any other questions.