How to change the Jotform logo in the Notification Email?

  • appznet
    Demandé le 16 avril 2024 à 18:59

    bonjour


    a chaque fois que je reçois une reponse a un formulaire j'ai le logo de jotform en haut du resultat de mon sondage

    comment le remplacer par un logo de mon choix ?




    hello


    every time i receive a response to a form i have the jotform logo at the top of my survey result

    how can I replace it with a logo of my choice?

  • Jason Jotform Support
    Répondu le 16 avril 2024 à 21:55

    Hi appznet,

    Thanks for reaching out to Jotform Support. You can change the Jotform logo in the Notification Email settings. It's easy to do. Let me walk you through it:

    1. In the Form Builder, click on Settings in the orange navigation bar at the top of the page.
    2. Select Emails in the left corner.
    3. Click on the Pencil icon of the Notification Email.How to change the Jotform logo in the Notification Email? Image 1 Screenshot 40
    4. In the Email Content, remove the Jotform Logo.
    5. Click on Insert Image and Upload an image of your preferred logo.
    6. You can resize the image to fit into your email content. Click on Save once done. How to change the Jotform logo in the Notification Email? Image 2 Screenshot 51
    7. Here's the result after.How to change the Jotform logo in the Notification Email? Image 3 Screenshot 62

    You can do the same steps in your Autoresponder Email if you also wish to show your logo in the form responder's confirmation email.

    If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better?

    In the meantime, let us know if you need any other help.

  • appznet
    Répondu le 17 avril 2024 à 04:54

    Hello

    thank you for your quick and efficient reply


    good day to you

  • appznet
    Répondu le 17 avril 2024 à 08:50

    hello

    for the forms report, it's the same thing, the jotform logo is displayed


    good reception

  • Frédéric Jotform Support
    Répondu le 17 avril 2024 à 09:20

    Hi appznet,

    Thanks for getting back to us with these details. Are you referring to the digest emails automatically sent periodically and set from the myreports page, as show below?

    How to change the Jotform logo in the Notification Email? Image 1 Screenshot 20

    If so, this not yet possible to remove the Jotform logo as far I tested on my side. If you confirm that you're referring to these digest emails, we'll be able to escalate this to our developers.

    Once we hear back from you, we'll be able to proceed.

  • appznet
    Répondu le 17 avril 2024 à 12:54

    Hello

    I was able to change the logos and yet I still receive the results with the jorform logo. 

  • appznet
    Répondu le 17 avril 2024 à 13:05

    I await your return


    j'attend votre retour

  • Jason Jotform Support
    Répondu le 17 avril 2024 à 13:47

    Hi appznet,

    Thanks for getting back to us. I understand how difficult and stressful this is. When I cloned and tested one of your forms 240915436168662, your logo appeared as it should. Take a look at the screenshot below to see my results:

    How to change the Jotform logo in the Notification Email? Image 1 Screenshot 20

    Can you send us a screenshot where the Jotform logo still shows? This guide will show you how to do that. Please share the link to your form, so I can check it out and see what’s going on.

    As soon as we hear back from you, we can move forward with a solution.

  • appznet
    Répondu le 17 avril 2024 à 13:54

    Hello

    it's true you're right, but when I receive the survey responses the jotforom logo is always present.


    Where did I make the change? No, it doesn't work.How to change the Jotform logo in the Notification Email? Image 1 Screenshot 20

  • Jason Jotform Support
    Répondu le 17 avril 2024 à 14:14

    Hello appznet,

    Thanks for the screenshot. That made the issue much clearer. It appears that you didn't change the logo from the Notification Email of Sondage form.

    How to change the Jotform logo in the Notification Email? Image 1 Screenshot 20

    Additionally, the logo change you've carried out successfully is on your Sondage pour inscriptions 2024/2025 form. Please make the necessary logo changes to the Sondage form and follow the steps I provided above.

    Let us know if you need any other help.

  • appznet
    Répondu le 17 avril 2024 à 14:21

    Thank you Jason