Comment télécharger les pièces jointes lors de la réception d'un courriel

Bonjour,

Comment télécharger les pièces jointes lors de la réception d'un courriel de Notification ou de répondeur.

J'ai toujours un message d'erreur lorsque j'essais des télécharger.

Merci

André

Hi André,

Thanks for reaching out to Jotform Support. Unfortunately, our French support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, coming back to your question, Because you have enabled the required log-in to view and download uploaded files, you are getting this error. To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section. That's it. 

Now, you won't have to log in to see/download files uploaded with your submissions. Here is a guide that will explain it in detail.

Let us know how it goes.